Topics

Account Information

• How can I obtain information online thru AXA-Equitable.com?
  Online account access through AXA-Equitable.com
  provides a consolidated view of your life and annuity contracts, 24 hours, 7 days a week. Click the customer login to:

  • Check Account Details
  • Plan type, ownership and account value
  • Total contributions
  • Investment option balances, investment allocation and daily fund prices
  • Manage Your Portfolios
  • Transfer amounts among investment options
  • Change the investment allocation for future contributions
  • Sign up for electronic delivery of statements
  • Review Investment Performance
  • Annualized year to date, 1 year, since inception, and where available, 3, 5, and 10 year performance
  • Investment objectives, strategy, portfolio composition and top 10 holdings for all options
  • Read the most recent Quarterly Portfolio Highlights
  • Click the 'Customer Service' tab to:
  • Change your address online
  • Find answers to frequently asked questions about your annuity contract
  • Print service forms

  You must be registered on AXA-Equitable.com for the online services listed above. During registration, you will be asked to accept our Online Services Agreement. The use of AXA-Equitable.com is only available on the terms and conditions set forth in the agreement.

  Please note that not all ACCUMULATOR® contracts are the same and may have different features or provisions depending on the type of contract, state of issue and date of purchase. Please refer to your Contract or Prospectus for detailed information or call your Financial Professional or a Customer Service Representative at 1-800-789-7771.

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• How can I obtain information through the Telephone Operated Program Support (TOPS)?

  You can obtain account information, account values, daily unit values, make transfers among investment options and change allocations for future contributions by calling 1-888-909-7770, 24 hours a day, 7 days a week. A Personal Identification Number (PIN) is required to transfer amounts or change allocations. If you do not have a PIN or do not remember the 5-digit number, please complete and mail to our Processing Office a TOPS enrollment form which you can print by clicking here.

  How can I enroll in TOPS?
  Print an enrollment form, complete, sign and return to our Processing Office.

  How can I find out what my TOPS PIN is?
  For your security, we are not able to give you a PIN number over the phone. To obtain a new PIN, please complete and mail to our Processing Office a TOPS enrollment form which you can print by clicking here. Or, you may call Customer Service at 1-800-789-7771, Monday through Friday from 8:30 a.m. to 5:30 p.m. ET. A representative will send you an application for a new PIN.

  How does AXA-Equitable.com compare to TOPS?
  In terms of functionality, the main difference between the two systems is that AXA-Equitable.com provides access to investment performance. You can view performance - annualized year to date, 1 year, since inception, and where available, 3, 5 and 10 year - and review objectives, strategy, portfolio composition and top 10 holdings for all fund options.

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• What information will be mailed to me?
  You will receive a confirmation notice every time there is a financial transaction in your account; these include any additional contributions you make to your contract, money transfers and other transactions. You will receive a Statement of Account, which provides investment performance information and current annuity values by investment option, for any quarter in which there was a financial transaction under your contract, and for the final quarter of the year. You will also receive an Annual Statement, showing your annuity balance, that is sent shortly after the annual anniversary date of your ACCUMULATOR^® contract.

  Now, you can request that this information (with the exception of your Annual Statement) be delivered electronically and stop receiving paper copies of these documents through the US Mail. Register in AXA-Equitable.com, select the Your Documents tab and click on Enroll in Electronic Delivery on the left-hand navigation bar.

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