Annuities Customer Service |
EquiVestSM
Automated Voice Response System
Information & Services Available
EQUI-VESTSM's Voice Response System - Telephone Operated Program Support (TOPS) provides you access to:
- Account information
- Account values
- Daily unit values
- Transfers among investment options
- Allocation changes for future contributions
- Add, change or terminate an investment simplifier option
- Change your PIN
Call us toll-free at 1-800-755-7777, 24 hours a day, 7 days a week.
You may access information on any EQUI-VESTSM contract on which you are the owner. The information and services available depend on the type of product you own and its current status.
TOPS information is updated daily to provide you with the unit values and your annuity account value as of the end of the previous business day. Transaction requests must be completed and confirmed on TOPS before the time that the New York Stock Exchange closes (4pm Eastern Time or earlier) to be processed as of the close of an AXA Equitable Business day on the date that the request is made.
Any request received or made after the closing of the New York Stock Exchange (or on days it is not open) will be made effective as of the close of business on the following business day.
AXA Equitable's terms and conditions apply to TOPS and are subject to change. Restrictions to prevent disruptive transfer activities apply.
How to Enroll
You may access information on any EQUI-VESTSM contract on which you are the owner. A Personal Identification Number (PIN) is required to transfer funds, change investment allocations, add or make changes to the investment simplifier option or to change a PIN.If you do not have a PIN or do not remember the 5-digit number, please complete a TOPS enrollment form and mail as instructed on the form. For security reasons our Customer Service Representatives and your Financial Representative will not provide your PIN to anyone who requests it.
To access the TOPS Main Menu, from any touch tone phone:
- Call 1-800-755-7777
- Enter your contract number
- Enter the last four digits of your Social Security Number (your Access Number)
- Wait for TOPS to access your information and take you through the main menu
AXA Equitable will not be responsible for the unavailability of the transfers due to system problems, scheduling requirements, power surges, or any other failures.
Menu
TOPS' Main Menu provides you with the following options:If you are the Owner, and depending on the status of your contract, you may
- Press 1 for Unit Values
- Press 2 for Contract Inquires
- Press 1 for balances by investment option
- Press 2 for specific investment option details
- Press 3 for current allocations
- Press 5 for a PIN
- Press 0 for the Main Menu
- Press 3 to Initiate Transactions
- Press 1 for transfers
- Press 2 for allocation changes
- Press 3 to change your PIN
- Press 4 to add, change or terminate the Investment Simplifier Option
- Press 0 for the Main Menu
- Press 4 to Request Information on another EQUI-VESTSM Contract
(You can get information on another contract under a different SSN) - To speak with a Service Representative press *0#
To access the TOPS Main Menu, from any touch tone phone
- Call 1-800-755-7777
- Enter your contract number
- Enter the last four digits of your Social Security Number (your Access Number)
- Wait for TOPS to access your information and take you through the main menu
AXA Equitable will not be responsible for the unavailability of the transfers due to system problems, scheduling requirements, power surges, or any other failures.
Fund Listing
Click here for a list of Investment Option Codes for the voice response system.
Not all funds are available to all contract owners; check Policy Details in your prospectus or by logging in here for those funds that apply to your contract.
