Business Strategies |
Common Questions
Please NOTE: Any and all service requests and plan information can always be fulfilled by your AXA Financial Professional; who is typically your best, first point of contact. Your Financial Professional's email and phone number is available on many of the plan level and policy level reports shown in this website. In the event you cannot reach your financial professional, or experience some difficulty you are most welcome to contact the Business Market Services Unit (BMSU) at 1-855-691-6865 between the hours of 8 AM and 7 PM (EST) Monday through Friday or via email at life-chbm@axa-equitable.com.
- Who do I contact to get more information on additional plan options that may benefit my Company?You should contact your Financial Professional to discuss additional categories of Business Plans that can benefit your organization. Your Financial Professional has a variety of plan categories to consider to meet the needs of your Company including Business Protection & Preservation Plans, Executive Benefit Plans, IRS Qualified Plans, Employer-Sponsored Supplemental Benefit Plans, and Business Estate Planning.
- How do I add or remove a policy to my existing plan?Your Financial Professional can provide the application to add a new policy to your existing plan. To remove a policy from your plan you should contact the BMSU at 1-855-691-6865 or via email at life-chbm@axa-equitable.com.
- How do I change or update my primary contact information?The BMSU can change the contact information for your Company. They can be reached at 1-855-691-6865 or via life-chbm@axa-equitable.com.
- How do I authorize or remove access to my plan for my CPA, Attorney or Third Party Administrator?You may add or remove an intermediary contact to your plan by contacting the BMSU at 1-855-691-6865 or via email at life-chbm@axa-equitable.com. An "Intermediary Authorization Form" will be provided for any additions. Removal of an intermediary can be initiated via phone, fax letter, or email as long at the request comes from the primary business contact on file.
- How do I change a policy beneficiary?Only the owner of the policy is authorized to change the beneficiary of a plan level policy. If the policy owner is your Company, the primary contact or owner of the Company can initiate the change. If your type of plan has policies owned by an individual employee, the employee has the right to change the beneficiary. To initiate a change, you may contact the BMSU at 1-855-691-6865 or via email at life-chbm@axa-equitable.com.
- How do I change my billing address?You can request a billing address change through the BMSU at 1-855-691-6865 or via email at life-chbm@axa-equitable.com.
- The value of my Company has changed, who do I contact about increasing or decreasing the coverage to ensure my Business Plan is meeting our needs?Your Financial Professional can assist with evaluating the policies that support the purpose of your Business Plan. As your Company grows, so may the type of plans and the underlying policies that support it. Their expertise can help guide you through the decision making process.
- One of my Key Executives or Owners insured under my Business Plan has departed the Company, who needs to be notified?Your Financial Professional should be notified upon the departure of any employee or business owner insured under your Business Plan. They can assist with proper handling of the policy of the departed executive and re-evaluate the Business Plan to ensure it continues to meet the needs of your Company.
- One of the insured employees in my Business Plan has passed away. What do I need to do?To initiate the death benefit payment you will need to contact the BMSU at 1-855-691-6865. They will assist in initiating the claim. If your Company is the beneficiary of the policy, the death benefit proceed will be sent to the Company and your TPA, Attorney or CPA will work with you to ensure the benefit is properly handled.
- Why does the Performance Summary show greater total value than the sum of the values in the subaccount?The policy(s) in question provide an alternate or enhanced value which may be greater than the sum of the values in the individual subaccounts, subject to certain conditions explained in the policy. In such instances, the Performance Summary section of the reports will show the greater of the sum of the values in the subaccounts or the alternate/enhanced value.
