Topics

Premium Payments

• How can I confirm my premium payment amount?
  Online, through AXA-Equitable.com. Login or Enroll. Click on "Account Details" in the "Choose an Option" drop-down box. Premium amount, paid to date, type and mode are shown in the "Premium Information" section.

  By calling our Interactive Telephone, AXA Equitable VOICE IT. 1-800-777-6510, you can confirm the last posted premium payment amount and date it was received. If you have not registered with VOICE IT and established a Personal Identification Number (PIN), you can register by providing your policy number, the last 4 digits of the Owner's Social Security Number and the insured's date of birth.

  When calling VOICE IT, you will be prompted to provide your Policy Number and PIN. At the main menu, say "Premium Information" and you will be provided the premium information including the last premium posted. Premium payments take 1-2 business days to post to your account.

  If you do not have your policy number or PIN available, AXA Equitable VOICE IT provides the gateway to personal assisted service, Monday through Friday, 8 AM to 7 PM, Eastern Time: 1-800-777-6510. To reach a Customer Service Representative, say "Operator".

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• How can I confirm my payment has been received?
  Online, through AXA-Equitable.com Login or Enroll. Click on "Account Details" in the "Choose an Option" drop-down box. Premium amount, paid to date, type and mode are shown in the "Premium Information" section.

  By calling our Interactive Telephone, AXA Equitable VOICE IT. 1-800-777-6510, you can confirm the last posted premium payment amount and date it was received. If you have not registered with VOICE IT and established a Personal Identification Number (PIN), you can register by providing your policy number, the last 4 digits of the Owner's Social Security Number and the insured's date of birth.

  When calling VOICE IT, you will be prompted to provide your Policy Number and PIN. At the main menu, say "Premium Information" and you will be provided the premium information including the last premium posted. Premium payments take 1-2 business days to post to your account.

  If you do not have your policy number or PIN available, AXA Equitable VOICE IT provides the gateway to personal assisted service, Monday through Friday, 8 AM to 7 PM, Eastern Time: 1-800-777-6510. To reach a Customer Service Representative, say "Operator".

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• Where can I mail my payment?
  For Paying Online:
  You must be registered in AXA-Equitable.com to make payments online.

  • From the Portfolio Summary page, select "Make A Payment" from "Choose an Option" dropdown box corresponding to the Policy
  • Enter payment amount
  • Enter banking information
  • Click on Submit Payment

  Payments without a bill should be sent to:
  
  For Regular Mail:

  AXA Equitable
  P.O. Box 1047
  Charlotte, NC 28201-1047

  For Express Mail:

  AXA Equitable
  10840 Ballantyne Commons Parkway
  Charlotte, NC 28277

  Please note your policy number on your check and indicate how your payment should be applied, i.e., to premium, loan principal or loan interest. If you don't indicate how your payment should be applied, we will apply it in accordance with the terms of your policy.

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• How can I make online payments on my life insurance policy?
  Online payments can be made for most of your life insurance policies. To make an online payment, you must be registered in AXA-Equitable.com:

  • From the Portfolio Summary page, select "Make A Payment" from the "Choose an Option" dropdown box adjacent to a specific life policy.
  • Enter amount that you would like to pay
  • Enter banking information
  • Click Submit Payment

  For policies/contracts that are not available for online payments, please mail your payment to the address shown on your payment coupon for the policy/contract.

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• Can I use my savings account for my online payment or contribution?
  Savings accounts cannot be used for online payments. Only a valid checking account with a valid ABA number from a banking institution can be accepted.

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• Where is my ABA number?
  The ABA number or bank routing number is usually the first 9 digits located on the bottom left of your bank check.

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• Are there any limits to the number of payments that I can make at one time?
  On most life policies you can make the number of payments up to and including the currently dated pay payment required. On variable life policies, you may make one premium payment up to the policy's premium limits.

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• How long does it take to credit my account?
  If your payment is submitted prior to 4PM ET on a regular business day, your Life Insurance policy or Annuity contract will be credited effective that day. You would be able to see this credited payment online on the following business day.

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• Do I have to save my banking information?
  You have the option to either save your banking information or to just use it for that transaction. Your information is protected with encryption and secure socket layer technology. We recommend you use a browser that supports 128 bit encryption.

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• Can I save different bank accounts for different policies?
  No, you can only save one checking account for all of your policies.

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• Do I get a receipt for my payment?
  Once you have reviewed and submitted your payment, you will be presented with a receipt and a reference number. As stated in the Online Services Payment Agreement, it is your responsibility to print this receipt for your records.

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• Can I cancel my payment?
  You have until 4PM ET on a business day to retrieve and cancel your payment transaction.

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• How do I cancel the online payment service?
  If you have previously saved your banking information, you must delete your bank information. You can do this by:

  • Clicking on the "Customer Service Tab"
  • Select "Edit Banking Information" located on the left hand side of the page
  • Delete your banking information

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• How do I change or terminate my checking account?
  You can edit your banking information.

  • Select the "Customer Service" tab
  • Select "Edit Banking Information" from the left navigation
  • Edit your banking information

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• What if my bank statement lists a transaction made using my password that I did not make, or one where the amount is wrong?
  If you notice an error on your bank statement relating to the use of your password, telephone Customer Service at 1-877-222-2144 immediately, and write us at the address provided by calling Customer Service. We must hear from you within 90 days after you received your FIRST bank statement reflecting the error. Click on the "Annual Error Resolution Notice" link on this Web site for detailed instructions explaining what you should do in case of an error or a suspected error.

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• If I enroll in the Online Payment Service will I continue to receive all regular correspondence relating to my Policy or Contract that I normally receive?
  Yes, although you will not receive a periodic statement listing the transactions you made using the Service, we will continue to send you any financial confirmation notices we sent to you before you enrolled.

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• If I consent to use the Service, does my consent apply to other online services offered through this Web site?
  No, your consent to this Agreement applies only to the Online Payment Service.

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• Can I authorize AXA Equitable to make automatic debits from my bank account for insurance premium payments or annuity contract contributions?
  No, at this time you may make payments online on a single-transaction basis only. AXA Equitable reserves the right to offer automatic debiting authorization in the future. If we do, we will post a notice on the Web site or notify you directly.

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• What is my liability for unauthorized use of my password?
  If you believe your password has been stolen, call Customer Service at 1-877-222-2144 at once. If you tell us within 2 business days, you can lose no more than $50. If you do not tell us within 2 business days, and we can prove that we could have prevented further unauthorized use, you could lose as much as $500. If your bank statement shows transfers you did not make, tell us at once. If you do not tell us within 90 days after the statement was mailed to you, you may lose all the money you lost, if we can prove that we could have stopped the unauthorized use of your password.

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