Life Insurance Customer Service |
Contact Info
Mailing Address
Service RequestsAXA Equitable
PO Box 1047
Charlotte, NC 28201- 1047
Express Mail:
AXA National Operations Center
10840 Ballantyne Commons PKWY
Charlotte, NC 28277
AXA Equitable Life Administration Center
PO Box 6040
Lynchburg VA 24505
Payments without a bill should be sent to:
AXA Equitable
PO Box 1047
Charlotte, NC 28201- 1047
Express Mail:
AXA National Operations Center
10840 Ballantyne Commons PKWY
Charlotte, NC 28277
AXA Equitable Life Administration Center
PO Box 6040
Lynchburg VA 24505
Please note your policy number on your check and indicate how your payment should be applied, i.e., to premium, loan principal or loan interest. If you don't indicate how your payment should be applied, we will apply it in accordance with the terms of your policy.
Phone and Fax Numbers
You may call VOICEIT, our toll-free interactive telephone at 1-800-777-6510*, 24 hours a day, 7 days a week for policy information. Customer Service Representatives are available during our normal business hours, 8 AM to 7 PM Eastern Time, Monday through Friday
You may fax your written request for service to us at 704-540-9714*. AXA Equitable may act on faxed instructions believed to be genuine but may also request an original signature before processing.
Select Universal Life
* Owners of Select Universal Life policies (account numbers 24 000 000 - 24 999 999) should call 1-800-342-4368 to speak with a Customer Service Representative during our normal business hours, 8:30 AM to 5 PM, Eastern Time, Monday through Friday, or fax their written request for service to 434-948-5716.
If you need additional information, send us your request
