Common Questions

Account Access

Account Details


  • How do I view the information?
    To view the information on the screen, use the arrows on the right to scroll up and down and those on the bottom to scroll left and right. Using the print function, you can print all of the pages displayed at once for easier viewing.
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  • How often is my account information updated?
    Account information is generally updated after the close of every business day. In AXA-Equitable.com, this information will normally be available after a refresh is completed at 4 AM ET.
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  • Why is "Unit Value" shown as NA?
    Due to a technical problem, the mainframe is currently unable to retrieve the value of units of that investment option. This is only a temporary problem and you should try again later.
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  • Can I view my spouse's accounts?
    At this time, we only provide a consolidated view of products and asset accounts based on an individual owner's social security number.
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  • When will online requests reflect in my account?
    If the request is valid according to the terms and conditions of your product, you will see the change(s) reflected the morning of the next business day. For example, if a valid transfer is completed on Tuesday at 2 PM ET, that activity will be reflected after our 4 AM ET refresh is completed on Wednesday morning.

    For address changes, if the request is valid, you will see the change(s) reflected in your account in approximately 5 business days.

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  • How can I verify account details?
    If you have a specific question about contract or policy details provided in AXA-Equitable.com, call us toll-free at 1-877-222-2144 and select the appropriate prompt for life or annuity.
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  • How does Online Access compare to Voice Response?
    In terms of functionality, the main difference between the two systems is that AXA-Equitable.com provides access to investment performance. You can view performance - annualized year to date, 1 year, since inception, and where available 3, 5, and 10 year performance and review objectives strategy, portfolio composition and top 10 holdings for all investment options.
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Manage Portfolios


  • How do I transfer amounts between investment options?
    If you are the Owner, Annuitant/Owner, or Participant of the policy/contract/certificate, you may transfer amounts among investment options online, through AXA-Equitable.com. From the Portfolio Summary screen, using the drop down menu next to the policy number, select "Transfer Funds" and follow the instructions provided.

    Please note that your ability to make transfers is subject to accepting our online agreement, including our rules against market timing, and enrolling in transactions.

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  • How do I change my allocation for future contributions?
    If you are the Owner, Annuitant/Owner, or Participant of the policy/contract/certificate, you may change the allocation of future premiums / contributions online, using AXA-Equitable.com. From the Portfolio Summary screen, using the drop down menu next to the policy number, select "Change Allocations", and follow the instructions provided.
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  • How do I change my address, e-mail address, or other contact information?
    Change your address or E-mail for all life and annuity products that you own by:
    • Logging into AXA-Equitable.com and
    • On the Portfolio Summary page, selecting the Personal Settings link.
    • Selecting the appropriate choice from the menu displayed.
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  • How are transactions confirmed?
    If you have clicked on the submit button and received a reference number then your request will be filed. If your request is valid according to the terms and conditions of your Product, then the change will be reflected on our records with the completion of our valuation update. This normally occurs at 4 AM the following business day. You will be mailed a Confirmation Notice, which will provide the details of your request.
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  • When will requests submitted in AXA-Equitable.com be viewable?
    If the request is valid according to the terms and conditions of your product, you will see the change(s) reflected the morning of the next business day. For example, if a valid transfer is completed on Tuesday at 2 PM ET, that activity will be reflected after our 4 AM ET refresh is completed on Wednesday morning.

    For address changes, if the request is valid, you will see the change(s) reflected in your account in approximately 5 business days.

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  • I have a reference number but the change(s) do not appear..?
    If a request were made on a non-Equitable business day (such as a Saturday) then the change(s) would be effective on the next Equitable business day and would appear the morning after our records have been refreshed. If a request is made on an Equitable business day but the request did not meet the terms and conditions of your product, we will attempt to contact you by telephone and send you a letter explaining why it could not be processed. You may also contact us toll-free at 1-877-222-2144 and select the appropriate prompt for life or annuity.

    For address changes, if the request is valid, you will see the change(s) reflected in your account in approximately 5 business days.

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  • Any transaction submitted after 4 PM - what will happen?
    Generally, only requests that have been received by 4:00 PM ET will be processed on an AXA Equitable business day. If we receive a request after 4:00 PM, ET, it will be processed on the next AXA Equitable business day.
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  • Can I cancel a transaction?
    Requests received in AXA-Equitable.com for the current AXA Equitable business day will be listed on the Transaction Summary page. Prior to 4:00 PM, ET, the requests will have a status of 'pending'. Pending requests can be cancelled prior to 4:00 PM, ET, by selecting the Delete button for the specific request on the Transaction Summary page. After 4 PM, a submitted request cannot be cancelled.
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  • Transaction Summary - what requests show here?
    Only requests submitted in AXA-Equitable.com and the AXA-Equitable VOICEIT Interactive Telephone will be reflected on the website. Any Annuity requests processed through TOPS (Telephone Operated Program Support) or sent in by paper will not appear on the online Transaction Summary screen.
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  • If AXA-Equitable.com is not available, how can I transfer amounts or change allocations?
    If you have a PIN, you can use the Automated Voice Response System for your AXA Equitable or MONY Product:
    • EQUI-VEST® call 1-800-755-7777
    • Accumulator® call 1-888-909-7770
    • MomentumSM call 1-800-821-7777
    • MONY Life and Annuity products, call 1-800-487-6669

    For AXA Equitable Life, you can reach Assisted Service by calling Toll Free 1-800-777-6510; enter policy number and Personal Identification Number (PIN) and request Customer Service. Assistance is readily available during business hours.

    If you do not have a PIN, you may reach a Customer Service Representative from these numbers during our normal business hours.

    If you are unable to reach us by telephone, you should send a written transfer or allocation change request to our administrative office. For mailing address information, go to the Contact Us page for your product.

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  • What is the sequence of fund transfers - online vs. voice response ..?
    The order in which we process requests is:
    • Properly completed written requests received at the Processing Office are processed first.
    • Time stamp of requests submitted through the AVRS and AXA-Equitable.com dictates the order in which they are processed. The request submitted earlier gets processed first.
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  • How do I make a payment online?
    You must be Registered in AXA-Equitable.com to make a payment online.
    • From the Portfolio Summary, select "Make A Payment" from the dropdown menu next to the policy number. Note: if you do not see "Make a Payment" in the menu, this functionality is not available for your policy at this time.
    • Follow the instructions provided
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Electronic Delivery


  • What documents are available for Electronic Delivery?
    These document categories are generally available for electronic delivery to life and annuity customers:
    • Confirmation Notices

      Produced for life and annuity customers as a result of any financial transaction. Certain other transactions - address change, investment allocation change - also produce a notification to the owner.

    • Annuity Quarterly Statements

      Mailed to annuity contract owners on any calendar quarter in which there was a financial transaction and at calendar year-end. These statements provide account information, including investment performance information and current account values by investment option. For certain employer-sponsored plans, only the plan sponsor receives these statements; individual participants do not.

    • Prospectus, Privacy Policy and Related Communications

      This category is available only to customers with policies that have variable investment options, such as our EQUI-VEST, Accumulator and Incentive Life contracts. You will receive Prospectus updates, Semi-Annual and Annual shareholder reports of the Trusts' investment portfolios that serve as the underlying investments available under a variable life policy or annuity contract.

    • Related Communications

      We will also advise you of investment option changes, managerial changes or other changes to your investment portfolios as they occur. In any of these communications we may include other important information that impacts your life or annuity contract, such as policy or contract endorsements.

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  • Are there delivery considerations I should know about?
    If you don't receive an anticipated eMail notice, log on to our Web site to access the Document.
    • If you have anti-spamming software installed on your computer, be sure to enter the axa-edelivery.com domain as acceptable and/or valid within your anti-spamming software.
    • If you do not have anti-spamming software and the document is available online, please alert our customer service team at 1-877-222-2144 to the missing e-mail notice.
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  • What about undeliverable e-mails?

    • If an e-mail is returned to us as "undeliverable", we will send you a letter by U.S. Mail, advising you that the document for which the notice was sent is available online for you to access. The letter also advises that if you are unable to access the document electronically, you should call our customer service team at 1-877-222-2144 to request that we mail you a paper copy.
    • If your internet service provider advises that e-mails cannot be delivered to you because your address is no longer active, or if repeated attempts to deliver an e-mail to you are returned to us:
      • we will suspend electronic delivery of documents and resume paper mailing for the next document that is produced.
      • at your next login, you will be asked to update your e-mail address. You will also be prompted to re-start Electronic Delivery.
    We'll send delivery notices to the e-mail address you provided during enrollment. So, it's important to keep us updated on any changes to your e-mail address. Use the Personal Settings menu on the Portfolio Summary in AXA-Equitable.com to make changes to your profile information.

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  • How do I enroll for Electronic Delivery of policy/account statements?

    If you are the policy/account owner, you can enroll in electronic delivery by logging into AXA-Equitable.com, clicking on the drop down menu next to the policy number and selecting the eStatements option. From the eStatements page, select the "Sign up for eDelivery" or "Delivery Preferences" link.

    When you enroll in Electronic Delivery:

    • You agree to receive certain documents "electronically" and to stop receiving paper copies of these documents through the U.S. Mail
    • We will notify you via e-mail anytime a document becomes available for viewing on our website
    • The e-mail notification will contain a link to our home page and provide you with the quickest route to view your documents, behind a secure login
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  • How will I know when Documents are available online?
    You will receive eMail notices containing hyperlinks to our Web site, where you can log on and view a list of the Documents available that pertain to your policy or contract. You can identify that the e-mail is being sent as part of our Electronic Delivery service by the sender line, which will be AXA Companies Electronic Delivery Notification Service.

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  • Are there other delivery considerations I should know about?
    If you don't receive an anticipated eMail notice, log on to our Web site to access the Document.
    • If you have anti-spamming software installed on your computer, be sure to enter the axa-edelivery.com domain as acceptable and/or valid within your anti-spamming software.
    • If you do not have anti-spamming software and the document is available online, please alert our customer service team at 1-877-222-2144 to the missing e-mail notice.
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  • How do I access a document if I deleted the e-mail with the link?

    To access documents, after login, from the Portfolio Summary select the eStatements option from the drop down menu next to the policy number. A list of documents available online will be displayed.

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  • Is the Electronic Delivery Service secure?
    To ensure your privacy, documents with personal information will be protected behind our secure log in using a personal ID and Password. Your login and documents are encrypted and protected by secure socket layer technology. We recommend you use a browser that supports 128-bit encryption.

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  • Who can enroll in Electronic Delivery?

    Individual owners of Life and Annuity contracts can enroll online. For special ownership arrangements, such as Joint Owners, Trustee Owners, Corporate Owners, online enrollment for our Electronic Delivery service is not available at this time. In addition, for certain employer sponsored plans, such as 401(k) plans, where only the employer receives written communications; enrollment in electronic delivery will not be available to the plan participants. In these situations, a message will appear on the enrollment screen, noting that a particular policy or contact is "Paperless Delivery not Available".

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  • How do I cancel my enrollment in Electronic Delivery?

    You always retain your right to receive paper copies, and you may withdraw your consent for electronic delivery at any time. To withdraw consent:

    • Go to the eStatements page and click on the "Sign up for eDelivery" or "Delivery Preferences" link after logging in
    • Click on the "Set all to U.S. Mail" option. If you de-select all of your elections, we will cancel your enrollment.
    • We will resume paper delivery of subsequent Documents and other Communications.

    If you later decide to re-enroll, you must repeat the consent process.

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  • Am I required to receive Documents and other Communications electronically?
    No. Enrollment in the Service is optional, and you may revert to delivery via U.S. Mail at any time.
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  • What software and hardware will I need?
    • To access Documents, you must be able to view the material on your monitor and print from Internet sites.
    • To view your Confirmation Notices, Quarterly Statements and/or Prospectus and Related Communications, you must have Adobe. Reader version 5.0 or later. Download the correct version of Acrobat Reader by either clicking the "Get Adobe Reader" graphic on the Viewing Test screen within the enrollment process or download it from the Adobe website, www.adobe.com.
    • Online documents are supported on Microsoft Internet Explorer. version 4.0 and later and Netscape. versions 4.5 and later.
    • You must also have access to an account with an Internet service provider, and be able to send and receive e-mail that contains hyperlinks to Web sites.
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  • How do I change my information?
    • To change your e-mail address, log on to our Web site and click on the "Change" link next to the email address on the Portfolio Summary page.
    • To change your eDelivery elections, click on the drop down menu next to the policy number and select the eStatements option. From the eStatements page, select the "Sign up for eDelivery" or "Delivery Preferences" link to update your elections.
    • Note that if you purchase a new life insurance policy or annuity contract subsequent to enrolling in Electronic Delivery, that policy will not automatically be enrolled for Electronic Delivery. You must select the eDelivery preferences for that policy by selecting "Delivery Preferences" from the eStatements page.
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  • How Does eDelivery Work?
    • First, you choose which documents you want to receive online, and which ones you want to receive by mail. You're in control. Then, when new documents are available we'll send you an email notice with a link to the documents. You then log into this website to view, print or download copies. All of your available documents are stored for you online whenever you need them.
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  • What If I Want to Opt Out of eDelivery Later?
    • You can change your delivery options at any time, and can always call our eService line to request paper copies of documents you might need.
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Online Account Access


  • What information is available online through AXA-Equitable.com?
    Online account access provides registered customers a consolidated view of life and annuity contracts, 24 hours, 7 days a week. Click the customer login to:
    • Check Account Details
      • Annuities - Plan type, ownership and account value
      • Life - Face amount, cash value and available loan value
      • Investment option balances, investment allocation and daily fund prices
      • Premium/Contribution information
    • Manage Your Portfolios
      • Transfer amounts among investment options
      • Change the investment allocation for future premiums/contributions
      • Make a payment or contribution
      • Request a loan against your life insurance cash value
      • Sign up for electronic delivery of statements
    • Review Investment Performance
      • Annualized year to date, 1 year, since inception, and where available, 3, 5, and 10 year performance
      • Investment objectives, strategy, portfolio composition and top 10 holdings for all options
      • Quarterly Portfolio Highlights
    • Click the 'Customer Service' tab to:
      • Find answers to frequently asked questions about your policy/contract
      • Print service forms

    You should be aware that not all contracts and/or policies are supported online at this time. Policyholder/Contract holders must be Registered in AXA-Equitable.com to obtain the online services listed above. If you are a plan participant, your Plan Sponsor must agree to make online access available for you. During registration, clients are asked to accept our Online Services Agreement. The use of AXA-Equitable.com is only available on the terms and conditions set forth in the agreement.

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  • What AXA Equitable product information is accessible online?

    At this time, the following life and annuity plans are available through AXA-Equitable.com. Note that only active inforce contracts, policies and accounts will be displayed.

    AXA Equitable Life Insurance
    AXA Equitable Annuity

    AXA Equitable Life Insurance Plans

    • Accumulator Life
    • Adjustable Whole Life
    • Athena Survivorship UL
    • Athena Survivorship UL II
    • Athena UL
    • Athena UL II
    • Champion - Variable Life Insurance
    • Champion 2000
    • Economatic
    • Elite Life
    • Endowment
    • EOC Term 10, 15, 20
    • EOC Level Term
    • EOC Level Term Plus
    • EOC Level Term Premier
    • Equitable ART
    • Equitable Level Term
    • Equitable Level Term Plus
    • Equitable Term Premier
    • Equitable Life Account (ELA)
    • Equitable Survivorshiop Universal Life
    • Equitable Survivorship Universal Life II
    • Equitable Term I, II,IIISM
    • Equitable Term 10, 15, 20, 30
    • Equitable Universal Life
    • Equitable Universal Life II
    • Equitable Whole Life
    • Family Protection
    • IL Protector.
    • Incentive Life
    • Incentive Life '02
    • Incentive Life 2000
    • Incentive Life Plus.
    • Joint Life
    • Joint Survivorship
    • Juvenile Life
    • Life Convertible
    • Life Income
    • Paramount Life
    • Pension Plan Endowment
    • Pension Plan Life
    • Retirement Income
    • Single Premium FLEX
    • Single Premium Plus
    • Single Premium Variable Life
    • Survivorship Incentive Life
    • Survivorship Incentive Life '02
    • Universal Life
    • Variable Life
    • Variable Life Insurance - The Champion
    • Single Premium Variable Life
    • Survivorship 2000
    • Whole Life
    • Whole Life 50
    • Whole Life 100
    • Yearly Renewable Term

    AXA Equitable Annuity Plans
    • Accumulator.
    • Accumulator.-AdvisorSM
    • Accumulator.- Life IncomeSM
    • Accumulator.-PlusSM
    • Accumulator.-Elite SM
    • Accumulator.-ExpressSM
    • Accumulator. SelectSM
    • Assured Growth Plan - Income Manager.
    • EQUI VEST.AdvantageSMTSA
    • EQUI-VEST.Non Qualified
    • EQUI VEST.HR-10 (Keogh)
    • EQUI-VEST. TSA 501) (3)
    • EQUI-VEST.TSA Public School
    • EQUI-VEST. TSA University
    • EQUI-VEST. Corporate Trusteed
    • EQUI-VEST. IRA
    • EQUI-VEST. Roth IRA
    • EQUI-VEST. Simple IRA
    • EQUI-VEST. SEP
    • EQUI-VEST. SARSEP
    • EQUI-VEST. PEDC
    • EQUI-VEST. EDC
    • EQUI-VEST.Vantage TSA
    • Guaranteed Growth Annuity
    • MomentumSM
    • Income Manager - Accumulator.
    • Income Manager.Rollover IRA
    • Roth Conversion IRA - Income Manager.
    • Single Premium Deferred Annuity (SPDA)
    • SPDA IRA
    • SPDA Non-Qualified
    • SPDA Qualified Plan
    • SPDA Qualified Tax Sheltered
    • SPDA Tax Sheltered Annuity
    • TSA Accumulator. ERISASM
    • TSA Accumulator. Non-ERISASM


    Issued by: AXA Equitable Life Insurance Company(AXA Equitable), MONY Life Insurance Company of America (MLOA) in all states except New York and MONY Life Insurance Company in New York, New York, NY 10104.

    Distributed by: AXA Advisors, LLC, 1290 Avenue of the Americas, New York, NY 10104, 212-314-4600.
    AXA Equitable and AXA Advisors are affiliated companies.

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  • Who can access information in AXA-Equitable.com?
    Only an owner (including owner/insured) or an annuitant (or plan participant) of an Individual or jointly owned contract or policy can register and login to AXA-Equitable.com. At this time, fiduciaries and corporate owners are unable to register. Please note that a Social Security Number or Taxpayer ID number is necessary to register.
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  • Without a Social Security Number - Can I access information?
    At this time, only clients with a Social Security number can use AXA-Equitable.com.
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  • How can I prevent online access to my accounts?
    Please contact our Help Desk at 1-877-222-2144 and ask that your account be suspended from Internet access.
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  • What MONY Life and Annuity product information is accessible online?

    At this time, the following life and annuity plans are available through AXA-Equitable.com. Note that only active inforce contracts, policies and accounts will displayed.

    MONY Life Insurance

    • Endowment
    • Interest Sensitive Whole Life
    • Last Survivor Universal Life
    • Last Survivor Variable Universal Life
    • Last Survivor Whole Life
    • Term
    • Universal Life
    • Variable Universal Life
    • Whole Life



    MONY Annuity

    • MONY C Variable Annuity
    • MONY Customer Master
    • MONY L Variable Annuity
    • MONY Variable Annuity
    • The MONYMaster
    • The ValueMaster

    Issued by: AXA Equitable Life Insurance Company(AXA Equitable), MONY Life Insurance Company of America (MLOA) in all states except New York and MONY Life Insurance Company in New York, New York, NY 10104.

    Distributed by: AXA Advisors, LLC, 1290 Avenue of the Americas, New York, NY 10104, 212-314-4600.
    AXA Equitable and AXA Advisors are affiliated companies.

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Enrollment


  • Who can enroll?
    The owner (including owner / insured) and participant/annuitant of an individual or jointly owned contract or policy can register and log into AXA-Equitable.com. At this time, fiduciaries and corporate owners are unable to register for online access. Please note that a Social Security or Tax Identification Number is necessary to register.
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  • Why is enrollment necessary?
    EQaccess enables you to view and update your life and annuity accounts online. The enrollment process validates that access to this confidential financial information is provided to the appropriate account owner.
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  • What information is required for Online Registration?
    Enter your social security number, date of birth and account/policy/contract or participant number. If you have a MONY account/policy, select the "yes" radio button. Enter your E-mail address and once again for confirmation.

    You will be asked to create an individual USER ID,using numbers and letters only (no dashes, spaces or special characters). You must have 7 - 18 characters and must include at least one number and two letters. Re-enter your USER ID for confirmation.

    Create your own password. The password must contain 8 - 15 characters (no dashes, spaces or special characters) and must include at least one number and one letter, and is case sensitive (AXA123 is different from axa123).

    Select a Secret Question from the drop down menu. Enter the answer to your secret question. This information will be used for password verification should you forget or wish to change your password later.

    Upon completion of your registration, you will receive an E-mail confirmation as well as a letter of confirmation which will be mailed to your address of record.



    For AXA Equitable Products
    Accumulator Annuity 1-888-909-7770
    EQUI-VEST Annuity 1-800-755-7777
    Momentum Retirement Accounts 1-800-821-7777
    Life Insurance 1-888-855-5100
    For MONY Life and Annuity Products 1-800-487-6669

    Registration tips are provided on the AXA-Equitable.com Login page to guide you through the process.

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  • My address shown online is incorrect .. ?
    If you confirm that your address is incorrect, you will be directed to call us toll-free at 1-877-222-2144 so that we can update our records before your enrollment is completed.
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Passwords


  • I forgot my password?
    If you have forgotten your password, you may reset it online. From the login page, select "Forgot your password?" and follow the simple steps to restore your access to all your policy/contract values.

    Note that your password is case-sensitive (e.g. PASS56 is different from pass56). Your password must contain both letters and numbers and 8 to 15 positions. Remember that this password is for use on AXA-Equitable.com only. Your TOPS PIN remains the same.

    AXA Equitable VOICEIT, our Interactive Telephone utilizes a 6-digit Personal Identification number (PIN) that you create when calling about your AXA Equitable Life Policies. You will be prompted on your first call to establish a 6-digit PIN. If you forget your PIN, just say "I don't know it" and VOICEIT will guide you through reestablishing the PIN. Our Interactive Telephone, AXA Equitable VOICEIT, allows you access to all your AXA Equitable Life Policies 24 hours a day/7days a week by calling Toll Free 1-800-777-6510.

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  • Is resetting my password online secure?
    The resetting of your password is performed in a secure environment. To make sure that your account is not compromised, we ask that you enter the specifics that were required when your original enrollment was processed. As a precaution, we ask for additional information that only you would know. Once you reset your password, you should keep it in a safe place.

    AXA Equitable will not be responsible for any consequences resulting from the unauthorized use of your password. For any online transactions, a confirmation notice will be mailed to your address of record. If you receive a confirmation for a transaction that you did not request, call us immediately at 1-877-222-2144.

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  • What is the account number?
    The account number represents your policy number (for life insurance clients), contract number (for annuity customers), or participant number (for Momentum clients).
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  • Whose date of birth is required?
    We require that the date of birth of the insured or the annuitant for the policy, contract or certificate (not the owner) you are entering.
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  • Does resetting my password work in all situations?
    There are some instances where you will not be permitted to reset your password. If your account has been suspended you will need to call 1-877-222-2144.
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  • How do I change my password?
    Login to AXA-Equitable.com. On the Portfolio Summary page, select the "Personal Settings" link. Select the "Change Password" option and follow the instructions provided.
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  • Can anyone else change my password?
    The resetting of your password is performed in a secure environment. To make sure that your account is not compromised, we ask that you enter the specifics that were required when your original enrollment was processed. As a precaution, we ask for additional information that only you would know. A confirmation letter will be mailed to your address of record whenever a password is reset online. If you receive a confirmation for a transaction that you did not request, call us immediately at 1-877-222-2144.
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Manage Financial Profile


  • Why are you putting my personal information online?
    In accordance with Securities and Exchange Commission regulations, we are expected to periodically collect, maintain and confirm certain client and policy information. We will protect the confidentiality of any personal information and will not sell or rent information about you to anyone. We may disclose personal information to our affiliates, third party service providers or as otherwise required or permitted by law. If you are concerned about privacy, please read our privacy policy by clicking on the Privacy Statement link from any page.
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  • Is access to my personal information secure?
    Yes, access is only permitted to customers who successfully complete the enrollment process and login with the appropriate password. During enrollment, certain information is verified, including the contract or policy number, social security number and date of birth. In addition, EQAccess utilizes an encryption system that scrambles your information as it passes over the Internet.
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  • What personal information can be modified?
    Personal Information that you can update consists of:
    • Investment Strategies
    • Financial Profile
    • Address and phone number
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  • What is my Financial Profile?
    It consists of your Household Annual Income, your Household Net Worth, your occupation, employment status, and whether you have an NASD affiliation.
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  • Do I have to change this information?
    Yes, we recommend that you provide us with your current information. We will use this information to keep a current financial profile. This enables your financial professional to assess your current situation and make sure you are still meeting your goals and objectives.
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  • I updated my information and went back in and it had not changed.
    The system will usually be updated, in no more than two business days.
    Did this answer your question? Yes / No

Security


  • Is access to my personal information secure?
    Yes, access is only permitted to customers who successfully complete the registration process and login with the appropriate password. During registration, certain information is verified, including the contract or policy number, social security number and date of birth. In addition, AXA-Equitable.com utilizes an encryption system that scrambles your information as it passes over the Internet.
    Did this answer your question? Yes / No

  • How do I know if my session is encrypted?
    Depending on the browser you are using, you will see an icon on the screen indicating that you are in a secure environment. With Netscape Navigator® you will see an unbroken key in the lower left corner of the browser. Netscape® Communicator will also display a closed padlock in the navigation toolbar. Microsoft® Internet Explorer™ will display a closed padlock on the lower right corner.
    Did this answer your question? Yes / No

  • Can anyone else request transactions on my account?
    Only the policy or contract owner, using the Social Security number and designated password, can process transactions. Once you receive your password, or reset it online, you should keep it in a safe place.

    AXA Equitable will not be responsible for any consequences resulting from the unauthorized use of your password. For all online transactions, confirmation notices will be mailed to your address of record. If you receive a confirmation for a transaction that you did not request, call us immediately at 1-877-222-2144.

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Manage Investment Strategies


  • Why are you putting my personal information online?
    In accordance with Securities and Exchange Commission regulations, we are expected to periodically collect, maintain and confirm certain client and policy information. We will protect the confidentiality of any personal information and will not sell or rent information about you to anyone. We may disclose personal information to our affiliates, third party service providers or as otherwise required or permitted by law. If you are concerned about privacy, please read our privacy policy by clicking on the Privacy Statement link from any page.
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  • Is access to my personal information secure?
    Yes, access is only permitted to customers who successfully complete the enrollment process and login with the appropriate password. During enrollment, certain information is verified, including the contract or policy number, social security number and date of birth. In addition, EQAccess utilizes an encryption system that scrambles your information as it passes over the Internet.
    Did this answer your question? Yes / No

  • What personal information can be modified?
    Personal Information that you can update consists of:
    • Investment Strategies
    • Financial Profile
    • Address and phone number
    Did this answer your question? Yes / No

  • What is Investment Strategy?
    This is the strategy that best fits your financial needs. You selected an investment objective and risk tolerance on your product application that was designated as the most appropriate strategy to fit your financial needs at that time.

    For a reminder of the investment strategy definitions:
    • Login to AXA-Equitable.com
    • Go to the Customer Service tab
    • Click on "Change Investment Strategies"
    • Click on "What's this?" link under each title
    Did this answer your question? Yes / No

  • Do I have to change this information?
    Yes, we recommend that you provide us with your current information. We will use this information to keep a current financial profile. This enables your financial professional to assess your current situation and make sure you are still meeting your goals and objectives.
    Did this answer your question? Yes / No

  • I updated my information and went back in and it had not changed.
    The system will usually be updated, in no more than two business days.
    Did this answer your question? Yes / No

Technical Issues


  • What web browser should I use for AXA-Equitable.com?
    This site looks best when viewed with browsers such as Netscape Navigator® Version 4.06 or greater and Microsoft® Internet Explorer" Version 4.01 or greater. AXA-Equitable.com can also be viewed with the AOL 4.0 browser. Please note that due to technical constraints the WebTV browser may experience difficulty viewing your account(s) online.
    Did this answer your question? Yes / No

  • How do I clear an error that continues to reappear?
    Clients that use our sites frequently to access their accounts sometimes encounter errors that have already been corrected. Clearing cache may eliminate this - cache memory is used to keep local files of frequently accessed documents.

    To clear cache memory in NETSCAPE:

    • Open Browser
    • Click on EDIT, Preferences
    • Expand (click on the plus sign) Advanced category
    • Click on Cache
    • Click on Clear Memory Cache and Clear Disk Cache
    Did this answer your question? Yes / No

  • Are there charges for AXA-Equitable.com connect time?
    No. It is advised, however, that you check with your local Internet Service Provider for any charges to connect to the Internet.
    Did this answer your question? Yes / No

  • Where do I call with technical questions?
    If you have a general question or a technical question about AXA-Equitable.com, please call us toll-free at 1-877-222-2144.
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